Customer Service Manager

I am working with a local organisation in Wakefield who are committed to providing exceptional customer service. My client is seeking a passionate and experienced Customer Service Manager to lead and inspire the small team. Key Responsibilities: Manage and oversee the daily operations of the customer service team. Develop and implement customer service policies and procedures. Train, mentor, and support team members to ensure high performance. Handle escalated customer enquiries and resolve complex issues. Monitor and analyse customer service metrics to improve performance. Collaborate with other departments to enhance the customer experience. Maintain a positive and motivating work environment.Qualifications: Proven experience as a Customer Service Manager in a manufacturing environment is essential. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Problem-solving aptitude and a customer-focused mindset. Proficiency in customer service software and tools. The ability to work in a fast-paced environment and handle pressure.What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and collaborative work environment. The chance to make a significant impact on our customer service operations. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)