Role: Senior Quality and Governance Officer
Salary: £42,000 to £48,000 per annum (depending on experience)
Contract Type: Permanent
Hours: Full Time (40 hours per week), Monday to Friday (9am to 5pm), On-Site
Location: Canary Wharf, London, E14 9GE
Reporting to: Dean of Quality/Deputy Registrar
Purpose of the Role:
The Senior Quality and Governance Officer is a new role for the Elizabeth School of London (ESL) and reflects its commitment to leading an excellent student experience and developing good governance practices.
The role is based at the campus in Canary Wharf but there may be requirements to travel to our other UK campuses (currently Manchester, Birmingham, Northampton, Leeds, Leicester).
Main Duties and Responsibilities:
- High level of responsibility in line managing the Quality team and strong collaboration with partner universities.
- Lead the development and implementation of the Quality and Standards Framework and Governance Framework.
- Assist the Dean of Quality/Deputy Registrar in ensuring compliance with the Office for Students (OfS) Regulatory Framework. Carry out any duties assigned by the Dean of Quality/Deputy Registrar Ensure relevant policies and key documents are up to date with relevant legislation and the OfS.
- Lead or assist ESL’s schedule for Quality Assurance such as programme approval, programme review, module evaluation, continuous improvement, external examiners, and student experience surveys and take the lead in at least one of these processes.
- Service an allocation of committees e.g. writing agendas, collating papers, collaborating with the Chairs, writing formal minutes and ensuring that actions are completed.
- Develop expert knowledge of internal quality assurance and governance mechanisms and provide advice to colleagues as appropriate.
- Develop expert knowledge of national regulation and advisory bodies such as the Office for Students, Quality Assurance Agency, Competition and Markets Authority, AdvancedHE etc.
- Write guidance documents on various themes to non-expert audiences and contribute to the writing of committee papers.
- Develop the use of qualitative and quantitative data in monitoring the performance of the ESL academic portfolio.
- The SQGO will be professional, organised, able to manage their own workload, provide excellent customer service, and manage sensitive information with a high degree of confidentiality.
- All staff are expected to follow ESL policies and engage in performance review.
About You:
We are looking for someone who has:
- Senior Officer or Managerial level of experience in Higher Education setting or similar.
- Good knowledge of external legislation, regulation, guidance in relation to Higher Education.
- Demonstrable leadership skills in a previous role.
- A Bachelor’s degree from a recognised university or significant work experience relevant to the role.
- Advanced knowledge of ICT software including Word, Excel, Adobe Pro, PowerPoint.
- Experience in servicing meetings including writing agendas, writing papers, minute writing, following up on actions.
- Experience in working independently to strict deadlines.
- Experience of one or more HE QA procedures such as programme approval, annual programme review, student surveys.
- A high attention to detail.
- (Desirable) Experience in writing documents on complex issues for a variety of audiences.
- Excellent verbal and written communication skills in English and the ability to present complex information in simple language.
Benefits:
- Annual leave (5.6 weeks) including bank holidays
- Workplace Pension Scheme (NEST)
- Statutory sick pay
- Statutory maternity/paternity pay
- Career development opportunity
- Training and self-development
Our Approach
Diversity, Inclusion and Flexible Working:
We are dedicated to making our workforce diverse and inclusive, reflecting the diversity of our students. We aim to increase the representation of individuals from different age groups, disabilities, gender identities and expressions, religions, races, sexes, sexual orientations, and socio-economic backgrounds among our employees. Additionally, we are committed to providing necessary accommodations and support to those who require assistance during the recruitment process.