Service Manager

I am currently working with a client who work on Heat Pumps and Air Conditioning Systems who are looking for Service Manager for their Reading Branch.

Position: Service Manager

Core Purpose: Lead the service office, managing service turnover, maintenance portfolio, service engineers, and support staff.

Key Responsibilities:

Team Management:

• Oversee daily operations of service engineers and support staff.
• Address team welfare, resolve problems, and provide training.
• Manage resource gaps and ensure high standards of work.
• Conduct yearly appraisals, supporting career development.
• Approve holiday and sickness requests, liaising with HR.

Client Requests:

• Handle client requests, new inquiries, RFIs, quotations, and complaints.
• Provide quotations for repairs and resolve client issues in a timely manner.
• Maintain ongoing communication with clients.

Revenue & Maintenance Contracts:

• Achieve revenue budget and maintain a 25% margin.
• Grow the maintenance contract base by 10% annually.
• Ensure timely and accurate renewal of maintenance contracts.

Health & Safety:

• Ensure all work complies with health and safety protocols.
• Promote documented risk assessments and report accidents.
• Ensure engineers have the necessary equipment and tools.

Housekeeping & Fleet Management:

• Maintain good housekeeping in the office, workshop, and warehouse.
• Oversee depot engineer fleet vehicles and report any incidents.
• Conduct regular checks and meetings to ensure standards are met.

Meetings & Training:

• Run toolbox talk meetings with service engineers.
• Arrange and authorize training courses for engineers.
• Attend quarterly service management meetings.

Additional Duties:

• Perform all other tasks within the scope of the role.

Qualifications & Experience:

• Proven experience in the Refrigeration and Air Conditioning industry.
• Technical knowledge of air conditioning and chiller systems.
• Leadership and management experience.
• Strong communication, organizational, and multitasking skills.
• Commercial awareness and contract tendering experience.
• IT proficiency.

Key Competencies:

• Results-driven, strong team player.
• Customer-focused with strong problem-solving skills.
• Leadership and employee engagement abilities.
• Strong time management and adaptability to change.
• Relationship building and influencing skills.