Universal Housing Solutions Officer
Islington
Job Role
You will be providing holistic and person-centred housing management services across the borough. This will include: Receiving a wide range of transactional and housing related service requests from residents and non-residents, using right first-time principles to manage demand and conclude a variety of enquiries efficiently. Responding to customer enquiries through phones, email, website, CRM and Apps ensuring they are dealt with and responded to speedily and efficiently "Making Every Contact Count" through the rapid assessment of resident needs to identify opportunities for early intervention and prevention.
Key Responsibilities
To be part of an agile 'front door' service, able to adapt to changing demand and internal transformation whilst ensuring that customer interactions are dealt with quickly, efficiently and professionally and are aligned with customer need.
To undertake robust assessments - recording, and reviewing risks and vulnerabilities, escalating as required to the appropriate level within the service structure.
To provide housing and tenancy-related advice and support directly to council tenants, their families, advocates and other professionals to "make every contact count" ensuring opportunities to identify vulnerabilities, safeguard residents/staff, understand resident needs and build resident resilience are realised.
To create and maintain networks for partnership working understanding the role of all relevant statutory and non-statutory services available to people with multiple disadvantages and ensure that you make relevant referrals to safeguard and support them as appropriate.