Client Account Manager (B2B)

Skills and Experience: * Experience of running B2B accounts * Outstanding customer relations skills * Exceptional oral and written communication skills * First-class problem-solving & analytical skills * Working knowledge of Microsoft packages * Experience in the transport services sector is highly desirable * Generate sales and revenue among customer accounts – identify opportunities for growth and upsell of additional products * Manage customer renewal process to achieve set customer renewal KPIs * Work with the Product Teams to deliver and ensure customer expectations are aligned with the specification for each product. * Work as part of a team to develop and implement marketing, support and engagement strategies * Record, update and maintain customer data and customer interaction on the CRM system * Work closely with other colleagues who also have interaction on the same accounts to ensure consistent service to customers * Attend and schedule customer visits, presentations, and site training * Compliance and assistance with the requirements of 9001& 27001 The Opportunity: My client working within the sustainability sector are looking to hire for a Client Account Manager (B2B) on a permanent basis. In this role Account Managers are responsible for maintaining long term, trusting relationships with my client’s customers. The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities.​ Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Applications: To learn more about our client and this great opportunity on offer working as a Client Account Manager (B2B) please call and speak with John Noonan here at ISR Recruitment on (phone number removed) or please email me a copy of your very latest CV and I’ll call you back to discuss the role in more detail