Customer Service Coordinator

Our international client requires an experienced Customer Service Coordinator to join their team for an indefinite period Position Summary:  You will work in a busy department that represents the heart of the business and manage all customer orders, shipping, and invoicing related to orders received from the regional sales offices. Major Job Functions: t ? To manage all sales order processing including projects, from receipt of order through to invoicing and reporting of the results. ? Liaise with customers on the status of each order with updates as required for customer service metrics ? To liaise with the Customer Service Department regarding commercial and technical queries relating to products, and orders for products. ? Liaising with various offices and vendors to ensure customer delivery expectations are met ? Provide customers with documents, certificates, manuals and datasheets as and when required ? Dealing with telephone enquiries from customers and regional offices ? Assisting with the stock take, and investigating the discrepancies afterwards. ? Producing daily financial reports  ? Liaise with the finance team to create new accounts and existing account amendments. ? Assist the finance team with matching invoices against purchase orders. ? Maintain and monitor customer order mailboxes. ? Monitor, update and maintain customer portals including uploading documents and updating delivery information ? Work with shipping/logistics to produce bespoke customer documents as required ? Other duties and projects as specified. Key Skills and Behaviours Required   Key Skills required are: ? Customer order management and processing experience ? Computer literate with a good working knowledge of Microsoft applications ? Numerical accuracy ? Articulate, good written and verbal communication ? Accurate, good attention to detail ? Ability to prioritise, and manage multiple tasks ? Team player and able to work on their own initiative   The behaviours required are: ? Positive, enthusiastic attitude ? Flexible to changing priorities ? Able to manage situations so they don’t become stressful ? Friendly and approachable ? Supportive to all team members ? Co-operative and collaborative with all team members ? Self-awareness to modify and choose appropriate behaviour to influence a situation positively ? Confidence to express ideas and thoughts on situations or events ? Able to build positive relationships, rapport built on mutual trust     Interested? Please apply