Service Desk Analyst

This will be a 6 month contract. We are looking for an effective 1st/2nd line support analyst; Excellent Customer service skills via phone and in person. Strong problem-solving skills. Experienced – at least 3 years+ in IT support roles. Experience supporting Windows 10/11, MS Office 365 – & ideally AOVPN, Autopilot & Azure. Experience of VPN and remote support tools – supporting customers working remotely and/or in office. Active Directory support. Supporting iOS & Android mobile devices. General hardware support for Laptops, etc. – expected to perform basic diagnostics and troubleshooting. Previous experience using IT Service Management (ITSM) and Asset Management tools. Knowledge of best practice – e.g. ITIL.