Contract Support

Job Title Contract Support / Helpdesk Based Regents Park Road, Southampton Purpose Of The Job Provide an operationally sound service to both internal and external clients. Main Duties And Responsibilities * Day to day operation of a QFM and Financial system * Day to day liaison and updates with key customer * Day to day liaison and updates with management team * Day to day liaison and organisational assistance to the engineering team * Ensuring that SLA and KPI’s are met through effective management of the QFM system * Understand, anticipate and deliver customer (internal and external) needs while building effective relationships. * Positively respond to both our internal and external customers through effective communication and personal accessibility. * Understand procedures and processes and operate them to the required standard. * Achieve results within quality and time restraints. * Perform with an understanding of business requirements and changes and ensuring continuous improvement. * Actively participate in a diverse and effective team. * Convey messages and ideas clearly and openly. Person Specification Education A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Training Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level. Experience Previous experience of a customer-facing role. Aptitudes * Must demonstrate a strong sense of customer focus. * Excellent verbal, and good basic standard of written, communication skills. * Self-motivated and systematic. * Results/ task orientated, attention to detail and accuracy. * Excellent time management and organisational skills. * Commitment to continuous improvement. * Ability to work as part of a team, as well as independently