German Speaking Customer Service Administrator

Rewards and Benefits on offer: * Asap Starts available * A highly competitive basic salary * Working for a blue-chip company with a great team-based culture. * Permanent position from day one! * World class training and development opportunities * Numerous staff social events throughout the year * 25 days holiday plus 8 bank holidays * Enhanced pension scheme * Company healthcare * Wide range of employee wellbeing initiatives and benefits The Company you will be working for: MTrec is proudly representing our reputable and highly successful client in their search to appoint a German Speaking Customer Service Administrator as soon as possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. You must be based in Newcastle and able to work on site. We would highly recommend this role and the company to anyone with a customer service and administration experience. The role is starting asap, with full training and support provided. The Role you will be doing: * Delivering outstanding customer service over email and telephone * Providing proactive and commercial account administration * Maintaining an accurate customer database for business development purposes * Communicating effectively and liaising with other departments to solve problems or answer customer queries * Administering of returns and process accurate refunds * Monitoring online payment details to reduce risk of fraudulent orders * Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling * Ad hoc customer service/sales administration About you: * Fluent in Spoken and Written German and English * You must have a customer service/administration background and are familiar in using CRM systems. * You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied. * You will be a great team player and you will be motivated by helping solve customers’ problems. * Experience within a professional environment preferable * Strong MS Office and Excel skills * Proficiency with systems * A positive and proactive attitude * Conscientious & hard-working * Able to multitask and manage workload to tight deadlines * Self-motivated