Head of Property (Block Management)

Head of Property Who are we? Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a £4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are currently looking to recruit a Head of Property to join our growing in-house property management division, Galliard Estate Management (GEM), which manages over 35 developments across London, the Home Counties, the Midlands and beyond. As part of the Galliard Homes Group, GEM plays a vital role in managing our diverse portfolio. The Head of Property, an experience leader in property management, will report into the Director of GEM and oversee a team of approximately 20 staff members. This team includes Senior Property Managers, Property Managers, Assistant Property Managers, Property Administrators, Technical Services, and Resident Services. Duties include but not limited to: Lead the Property Management team to include direct management of Senior Property Managers, Technical Services Manager, Resident Services Manager and Project Coordinator. Champion and ensure exceptional customer service, supporting the property management team to resolve any customer complaints and responding to both escalations and the Property Ombudsman. Work on developments going through phased build including drafting an initial service charge estimate, visiting site, attending design meetings, liaising with the construction project team, advising on sub-contractor works, providing aftercare commentary, assisting at sales launches, and coordinating with the completions team. Impart knowledge of relevant legislation and risks including but not limited to Landlord & Tenant Act 1985, First Tier Tribunal, Section 20, Residents Associations, RTMs, Building Safety Act, and Fire Safety Regulations. Use an understanding of M&E requirements, PPM, supply chain processes and contract procurement to drive sustainability and best value. Renegotiate and manage portfolio contracts to meet statutory and legal requirements. Liaise with stakeholders and joint venture partners on future projects. Identify and implement regular training sessions from internal and external resources. Assist in the maintenance and development of software systems and technology such as BlueBox, DataStation, Sasets, BuildingLink, PING and SPIKE. Regularly visit sites and attend client meetings when needed. Implement and shape departmental policies, driving change and improvements. Review new leads and formulate content to explore suitable business development opportunities. Systematically evaluate possible longer-term opportunities to meet client and Galliard needs to include operational planning. Collaborate with the Head of Finance to oversee the property management and accounts teams in the preparation of service charge budgets in advance of new financial years. Drive close collaboration between the property management team, accounts team, and credit control/legal team. Ensure staff members are meeting KPIs and deadlines and foster an environment of proactive self-management. Recruit staff members and steer department growth and company expansion. Lead all aspects of operations including fortnightly senior management meetings, monthly department meetings and quarterly performance reviews. Apply professionalism, accountability, and integrity in all dealings for and on behalf of clients and within the Galliard Homes Group. The Person Essential: Extensive experience in Property Management. MTPI/AssocRICS qualified. Previous involvement with new build residential and mixed-use developments, permitted development schemes, and awareness of the emerging BTR sector. Ability to build budgets & Matrices on Microsoft Excel. A strong understanding of lease structure principles with the ability to interpret a range of leases and legal documents. An in-depth comprehension of budgets and accounts, apportionment's, utility billing, VAT, banking, and credit control. People management experience with the ability to build and manage a strong team. A driving licence and your own transport to enable site visits. Relevant experience in a similar role and capacity, where-by you have been responsible for managing a large team of Property Managers, with individual portfolio's consisting of over a 1000+ units each. Desirable: Commercial experience would be advantageous. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's