Sales & Client Training Executive

Sales & Client Training Executive

Job Description:

This is a dual role, split between sales and client training. It requires a keen eye for detail, extremely good organisational skills, and enjoyment for technical documentation writing. This role would suit a junior candidate looking to begin or at the start of their career and wish to join a fast paced and exciting company.

Main Duties & Responsibilities:

• Identify new sales opportunities, respond to leads and inquiries.
• Update and develop sales documentation. Ensure all client documentation (proposals/tenders/contracts) is accurate, detailed, and complete, and that client specifications are mirrored in arrangements with subcontractors.
• Maintain effective client communication and contact through regular calls, meetings, and engagements. Maximise sales with existing accounts through regular calls and meetings as appropriate.
• Analyse competitors and market positions of key players and customers and deliver analyses that contribute to the growth of the business.
• Coordinate colleagues across the business in compiling detailed reports and tenders to clients, including challenging designs, programs, and cost.
• Support sales with campaigns and communications.
• Prepare (and collate as appropriate) weekly updates to the Operations Team covering the latest sales, marketing, and operational status of opportunities and live projects.
• Following extensive training, develop and write product manuals and technical documentation to project deadlines, utilising and managing internal and external resources to achieve objectives.
• Following extensive training, with support, develop/maintain digital training and handover tools that exceed our clients’ expectations.
• Proactively contact clients to arrange and promote the benefits of training and arrange training.
• Provide regular reporting of existing and future training sessions and monitor training records for all clients (plus refresher training).
• Collaborate with subcontractors to develop training guides, videos, and training sessions.
• Provide reports to the business on training programs and client feedback.

Person Specification:

Qualifications:

• Educated to degree standard, ideally in an engineering discipline.

Knowledge and Experience:

• Sound knowledge and demonstrated ability in areas of engineering or science.
• Excellent people and communication skills.
• Ideally technical writing experience.

Skills – Personal:

• Able to work on own initiative as well as part of a wider team.
• Highly organised and initiative-taking.
• Able to provide a favourable and professional impression by demonstrating excellent communication and people skills.

If you are naturally driven, meticulous, and thrive in both sales and training environments, we would love to hear from you.