Office Specialist

Luxury Cruise Specialist Location: Central London (Moorgate) / Hybrid Salary: Competitive, based on experience With a strong reputation in the travel industry, we specialise in delivering exceptional travel experiences. Our portfolio includes bespoke luxury holidays, tailor-made itineraries, and a growing collection of luxury cruise options. We are now expanding our luxury cruise offerings and are looking for a dedicated Cruise Specialist to join our sales team. We are seeking an experienced and enthusiastic Luxury Cruise Specialist to join our sales team. The ideal candidate will have a passion for cruising, particularly within the luxury segment, and a deep knowledge of popular cruise destinations. You will be responsible for driving sales, offering exceptional customer service, and ensuring our clients receive personalised, memorable cruise experiences. Experience with Global Distribution Systems (GDS), particularly Galileo, is highly desirable as you will also handle flight bookings associated with cruise packages. Engage with clients to understand their cruise preferences and needs, offering expert advice on luxury cruise options and itineraries. Maintain in-depth knowledge of luxury cruise lines, including Regent Seven Seas, Silversea, Seabourn, and other high-end brands. Stay informed about new cruise offerings, destinations, and trends within the luxury cruise market to provide up-to-date information to clients. Utilise the Galileo GDS system for flight bookings and manage complex itineraries, including pre- and post-cruise stays. Ensure accurate and efficient booking processes for all cruise and travel components, including flights, hotels, transfers, and excursions. Performance & Sales Targets: Meet and exceed individual and team sales targets, contributing to the company’s overall growth in the luxury cruise sector. Track sales performance and report on key metrics, identifying areas for improvement and new sales opportunities. Minimum of 3-5 years of experience in selling luxury cruises, preferably within a travel agency or tour operator. Strong knowledge of luxury cruise products and destinations, with a proven ability to match clients to the right experiences. Passionate about travel and cruising, with a commitment to delivering exceptional service. Travel Benefits: Access to exclusive travel discounts, educational trips, and familiarisation cruises. Health Benefits: Private health insurance. Hybrid working model with flexibility to work from our office in Moorgate and from home. Social Events: Regular team events, including an annual Christmas party and summer gatherings. Please submit your CV along with a covering letter detailing your suitability for the role and your experience with luxury cruises. We look forward to welcoming an enthusiastic and knowledgeable Cruise Specialist to our team!