E-commerce Supply Chain Manager

Who you are

• Advanced knowledge of Excel (Pivot Tables, VLookUps)
• Experience using E-commerce Software such as Shopify Plus is a bonus
• Experience using Customer Service Software such as Zendesk is advantageous
• Experienced ecommerce professional
• Track record of success in building new operational processes
• Great communication skills – verbal and written – with the ability to influence stakeholders at all levels of the organisation
• Analytical operational thinker, comfortable in turning analysis from large data sets into clear, concise and easy-to-understand recommendations
• Proven experience in Customer contact / operations /supply chain /logistics /e-commerce
• Entrepreneurial mindset with a high threshold for working in an ambiguous, fast paced environment – figuring it out and adapting as you go
• Highly structured and organised with impeccable attention to detail

What the job involves

• We are looking for a Supply Chain Manager to help scale Kavee Pets. 
• You will be responsible for all three phases of Supply Chain: Purchasing, Planning and Logistics.
• You’ll need to be able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next. You’ll be responsible for customer experience as well as delivering operational efficiencies. You’ll report to the CEO.
• Manage and document the end-to-end operational business processes involved in Marketplace across as vendor onboarding, customer service and vendor support
• Set, be accountable for and report on all key operational KPIs such as cancellation rate, handling time etc
• Responsible for managing the vendor relationship with our 3PL and Customer Care partners.
• Support the Head of Growth to build and execute operations strategy
• Problem solve and execute on key operational innovations and improve the overall e-commerce experience

Who we are

We are looking for an exceptional individual to join our highly-ambitious team at Kavee. 

Founded by ex-McKinsey’s, Kavee is the global D2C leader in the world of small pet care and a high-growth scale-up powered by a strong operating system. 

Now at a pivotal time of our development, we are looking for an impact-driven and analytical E-Commerce Supply Chain Manager that can take our business to the next level, become a true business leader and a pivotal member of our team.

Our values: 

• Act as one team 
• Be self-disciplined
• Be solution-oriented
• Be hungry for achievement

• Act as one team 
• Be self-disciplined
• Be solution-oriented
• Be hungry for achievement

In Return

•  £40,000-50,000 salary according to experience 
• Hybrid working (2 days in the London Bridge office, 3 days at home) with flexible working hours in the afternoon 
• Quarterly / Annual leadership offsites 
• Working with ambitious and talented e-commerce leaders guided by a world-class operating system 
• Dynamic and progressive working environment where trust and autonomy are rewarded and encouraged 
• NEST Pension 
• 25 days annual leave plus 8 bank holidays
• Fast track career progression as the business grows