Repairs Team Leader

The role We have an exciting opportunity that has arisen to join ourDirect Services Team as a Repairs Team Leader . Youll be the first point of contact for scheduling enquiries, liaising directly with all internal and external customers to solve problems in a timely, efficient and effective manner. Youll assist the Repairs Service Manager to oversee the daily Maintenance operations by acting as a Senior and carrying out supervision of staff within the Property Administration Team, ensuring repairs are diagnosed and scheduled correctly. You will be responsible for managing Schedulers and Team Assistants. There will be a requirement totravel between various Southern Housing offices. Please note, this role is being offered on a 12-Month FTC / Secondment. What you'll have Experience of scheduling work in a maintenance environment and can demonstrate. Experience of delivering a front line, customer focussed service. Experience of working in a housing management or maintenance environment. Good interpersonal skills and the ability to communicate well with staff, managers, Board members and external agencies and other Associations both verbally and in writing. The ability to plan and prioritise to ensure the effective use of own time and that of other staff, and the delivery of work plans to timetable, often under pressure. The ability to form and maintain good working relationships at all levels, both internally and externally. In your supporting statement, it is important that you address how you meet the above criteria providing real examples. Advert closing date: 13th October2024 at 23:59 We reserve the right to close the advert early if we receive a suitable number of applications. About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach. TPBN1_UKTJ