Division: Business Solutions
Department: Sales.
Reports to (Job Title): Inside Sales Manager
Location: Reading or Hemel Hempstead
Main Goal
To meet or exceed the monthly sales targets by proactively promoting the Kyocera range of ICT, Content Services and MPS Solutions, build strong customer relationships in order to maximise the portfolio and lifetime value to the customer to Kyocera. The role will directly report to the Inside Sales Manager and will align within the sales organisational structure.
The focus market is both to existing and new business across all market sectors , Commercial , Corporate and Public Sector The role will ensure all existing and new sales opportunities utilise the entire portfolio of annuity or subscription services, hardware, software and professional services.
This desk based inside sales role will sell solutions, services and products to existing Kyocera, Annodata & MCL customers as well as new logo to all areas, via the telephone, online meetings or written communications.
Responsibilities/Tasks
- Responsible for sales process from contact through to close
- Responsibility for a predefined Kyocera, Annodata, MCL customer base
- Ownership and Account management of existing customer maximising additional growth
- Proactive sales of selected Content Services , ICT and MPS Products & Solutions
- Develop knowledge of total BS & MPS Portfolio
- Identify Decision makers within target customers & Prospects
- Utilise full range of resource tools including but not limited to Bus Gen Support , marketing, social media platforms.
- Manage time to achieve key performance indicators
- Update manage and maintain SFDC as per guidelines and KPI’s
- Responding to Service desk tickets e.g. Mobiles and T&M tickets.
- Complete presales tickets via Salesforce.com e.g. Documents Solutions quotes (Papercut & MYQ)
- Direct responsibility of all Business Solutions renewals below £20K threshold.
- Developing day to day relationships with key clients & stakeholders.
- High levels of Customer Satisfaction.
- Good relationship with Technical Services Staff to specify customer requirement correctly.
- Close relationship with SOP staff in order that the correct level of detail is provided ensuring purchase ordering and invoicing is not delayed.
Knowledge, Experience & Skills
- Good written and verbal communication skills
- Ability to exceed targets through structured approach and pipeline management
- Maintain efficient diary and time management.
- Demonstratable previous experience within a sales role is essential, prior knowledge of our industry would be advantageous.
- Fully understand leasing & deal construction is essential
- Results orientated, driven to succeed, achieve and exceed targets.
- Experiencing of using relationship management tools (Salesforce) and competent in using all MS office programs, Word, PowerPoint, Excel SharePoint, Teams etc.
- Proven experience of negotiation skills and the ability to close deals.
- Building rapport with customers- Relationship management skills and openness to feedback.
- Comfortable in cross selling being able to use initiative to offer alternative solutions to potential customers.
- Ability to create and deliver presentations tailored to the audience needs.
Competencies and Key Success Factors
- Meet and Exceed Monthly Targets
- Strong commitment to and the achievement of business goals e.g., Win rates, revenue and profitability targets.
- Acquisition of nett new customers and growth of the pipeline.
- Accuracy of the forecast and successful usage of the CRM system (SFDC).
- Awareness of how the role impacts on company performance. Considering the needs of all stakeholders, pre-empting potential situations and taking action to avert them. Proactively seeking to improve the service provided to colleagues and/or customers.
- Ensure relevant and timely communication with all stakeholders who might be impacted by actions or inactions. Recommending solutions and/or alternative propositions when things go wrong.
- Committed to achieving business goals- always going the extra mile in order to exceed expectations.
- Being courageous- proactively trying something different and speaking up to put forward new ideas.
- Understanding of how the Kyocera Group operate and adhering to all company policies, procedures and business ethics, ensuring that they are communicated and implemented within the team.
What we can offer you
- Salary (Competitive)
- 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
- Lifeworks – Access to discounts / perks
- EyeCare – Access to money off for glasses and sight test
Values:
The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.