Customer Retention Coordinator
E-commerce
Derby - On-site
Salary - £22,000-£27,000
This opportunity is for a large client of ours is to help develop, generate and maintain customer relationships through monitoring customers accounts and implementing strategies to enhance customer loyalty.
You'll focus will be on e-commerce sites and you will identify risks via data analysis and outreach.
Using Customer Relationship Management (CRM) systems you will maintain customer records and help develop customer retention and acquisition strategies.
Key Responsibilities:
- Continous improvement of the company's retention practices
- Maintain record of Customer interactions
- Using data analysis to provide reports
- Work with other teams to develop specific solutions
- Work on content campaigns, email campaigns and loyalty programs
- Identify at risk accounts
Key Skills:
- Comfortable using CRM systems - Bloomreach a bonus!
- Comfortable working on e-commerce platforms
- Experience within a retention or account e-commerce management area
- Creation of segments and customer emails
- Business marketing, e-commerce, customer service all beneficial
If you have strong analytical and problem-solving abilities with great interpersonal skills and are looking to develop within business marketing then please apply today!
We are open to profiles across all levels so even if you don't match the full description the please feel free to apply!