Salary:
Competitive Salary + Car Allowance + Bonus
So, who are we? We are part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
We are recruiting an interim Head of CRM & Loyalty based in our Warwick office (3 days a week, 2 days remote), this will be a 12-month fixed term contract position.
You’ll be responsible for:
Own the CRM Strategy across all brands in line with company and divisional goals
Own our PlumbPro loyalty programme, taking the lead cross-functionally to ensure the programme delivers against its acquisition and growth targets.
Own the roadmap for CRM development, working closely with IT and Digital teams to ensure we are building capabilities in line with business needs.
Champion the use of data analytics and insight to inform actionable plans; working with IT and Finance partners and team members to develop data modelling and segmentation capabilities
Partner with Marketing, Sales, IT, Operations and Digital teams to continually improve the customer journey and ensure the seamless integration of CRM within the sales and marketing funnel
Lead, mentor and develop a team of CRM and Loyalty professionals, fostering a culture of collaboration and continuous improvement
And here’s what we’d like you to have:
Strong understanding and experience of working within CRM, customer acquisition, customer segmentation, retention and loyalty strategies with experience of driving initiatives across the full customer lifecycle
Understanding of marketing principles and brand awareness
Salesforce knowledge is highly advantageous or familiarity with other CRM platforms
Strong leadership skills, experience driving and motivating a team
Also, did we mention? In addition to annum salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, free parking, onsite canteen and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
Closing date: 15/10/2024