Service Administrator

Role: Service Administrator

Job Term: Ongoing work with permanent opportunities for the right candidate

Location: Cheadle, Stoke-on-Trent, ST10

Working hours: Monday - Friday 8am-4pm / 9am-5pm

Pay: 12.82 per hour

Job Description: This is an opportunity to join a well established business. Your duties would involve the below:

• Process orders via email or phone.
• Upload orders onto company CRM software.
• Check data accuracy in orders and invoices.
• Contact clients to obtain missing information or answer queries.
• Maintain and update sales and customer records.
• Communicate important feedback from customers internally.
• Stay up to date with new products and features.
• Receive calls and direct appropriately/take accurate messages.
• Maintain an up-to-date efficient diary and customer database.
• Send/Receive Report Sheets for Engineers.
• Produce/send documentation required by customers for service visits.
• File report sheets and any other documentation for SRM.
• Highlight remedial works required.
• Follow/instigate procedure to ensure service appointments are booked.
• Invoice of completed works in line with our QMS.
• Produce maintenance, spares, and repair quotations.
• Translate Sales quotations to digital on company CRM software.
• Other ad hoc duties as required and the ability/willingness to develop the role.

Required Experience:

Experience in a similar environment is required.

The role is due to start immediately for the successful candidate.