Customer Service Executive

Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for an Customer Service Executive to work based in the offices in Chester.  For the successful Customer Service Executive our client is offering: Salary up to £23,000 per annum Monday - Sunday (37.5 hours) Rota is 5 days over 7, 9am to 5.30pm Permanent Position Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance  The role - Customer Service Executive :- Responsible for managing customer enquiries who are on holiday (in-resort) Manage individual queries and provide resolutions in line with company policies Investigate complaints  Liaise with hoteliers to support resolutions in-resort Providing excellent customer service Prioritise escalations  What our client is looking for in an Customer Service Executive : - Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL Strong communication  Case Management / Complaint Management Experience - ESSENTIAL  Able to cope well in pressured environments Reactive in nature  Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive  Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham  For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business