Customer Services Representative

Job Title: Customer Support Representative – Projects Team Location: Port Talbot Salary: £26,265k + 5% Annual Bonus We are looking for candidates that are used to working in a fast-paced environment, with a technical background and with quotation experience. The role of the Customer Support Representatives is to provide first class customer service to both internal and external, new, and existing customers. This role has a general function to ensure flexibility and business continuity within our commercial function. The role will support the Proposals function. Requirements Needed: * Proven customer support experience within a manufacturing environment. * Excellent communication skills with customers and internal teams * Excellent IT skills and proficient in Microsoft Suite. * Strong verbal and written communication, with excellent interpersonal skills. * Proven experience monitoring and tracking lead times * Detail orientated, able to work with figures, calculations, and technical drawings. * Ability to read and understand technical drawings is desirable. * Experience using SAP desirable. Role Description: * To be the first point of call for any customer queries relating to sales, execution, installations, and communications. * Build and maintain strong relationships with internal and external customers. * Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws. * Collaborate with other departments within the organisation to execute orders. * Monitor and track lead-time, order/production status and keep customers updated. * Provide status updates when requested. * Assist in the development of improvement plans in response to customer feedback