Head of Lettings

Are you a seasoned lettings professional with a passion for delivering exceptional customer service and driving results? Do you thrive in a dynamic, fast-paced environment and have a strong understanding of Birmingham’s property market? We are working in partnership with an esteemed property firm, known for its outstanding reputation in the lettings industry. They are currently seeking a highly motivated and experienced Head of Lettings to join their vibrant team, working across their South and Central Birmingham offices. As the Head of Lettings, you’ll be at the forefront of the lettings operations, driving individual and team success while ensuring clients are provided with an unparalleled experience. On a day-to-day basis you will be responsible for managing daily enquiries across phone, email, and online platforms, as well as qualifying prospective tenants and arranging viewings. You’ll conduct property viewings, negotiate lettings offers, and complete all essential legislative checks, including Right to Rent. Managing tenancy applications, referencing, and new tenancy move-ins will also be key parts of your day-to-day responsibilities. Additional, as the Head of Lettings you’ll play an instrumental role in ensuring individual and departmental lettings targets are consistently met and exceeded, while also generating new business for both lettings and property management. Collaboration with the sales and property management teams will be important, and you will be expected to liaise closely with landlords, ensuring their expectations are managed effectively. To succeed in this exciting Head of Lettings opportunity, you’ll need a minimum of 2 years' experience in a fast-paced lettings agency, including leading a team. You will have a proven track record of meeting and exceeding targets, and you’ll be proficient in property technology and lettings software. A thorough knowledge of Birmingham City Centre and Edgbaston is essential, as will a clean Driver’s License to travel between client sites. Crucially, you’ll be proactive, enthusiastic, and always willing to support your colleagues, while confidently communicating with clients both in person and over the phone. Your organisation skills will help you thrive in a busy environment, and you’ll be able to multitask, prioritise, and stay calm under pressure. In return you will receive a highly competitive salary and benefits package, including uncapped commission and mileage reimbursement. You’ll also be invited to quarterly team outings to celebrate the company’s success and have the chance to work in a collaborative environment, with real potential for progression and personal development. SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience