Financial Inclusion Officer

About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year. About the Role The Financial Inclusion Officer will be part of the Tenancy Support Team, providing a highly professional, customer focussed service to tenants and applicants for Hightown's General Needs Accommodation. The post holder will: Support tenants to maximise their incomes; including carrying out benefit checks Work with tenants with complex circumstances to support rent recovery Provide practical support to tenants on a range of issues to help them establish and maintain a tenancy. Build positive working relationships with external agencies, such as Grant Funding Charities, the Department for Work and Pensions, Local Authorities, Citizens Advice and debt support agencies. Work alongside the Tenancy Sustainment Officers to provide holistic support across a range of issues. About You Experience of working with a busy caseload. Knowledge of welfare benefits, welfare reform and services to support with debt. Excellent organisational, time management and communication skills. Commitment to high standards of service to customers. Car owner and qualified driver with access to own vehicle. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service £39,039 per annum for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage On site gym How to Apply To apply please click the link belowand complete our online application form. Please see below for a copy of the job description. Closing date: Friday 4th October Interview date: To be confirmed Appointment to this position will be subject to satisfactory right to work, reference and medical checks. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities Employer and a Disability Confident Employer